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Hotel & Restaurant Times

The Hotel & Restaurant Times invited Mags to write an article recently.

As a sector, tourism and hospitality is being served a consistent challenge. The challenge is to keep the customers coming back and the cash flow flowing.

In the mix of all this you have other challenges:

  • changing goalposts in line with government guidelines
  • reminding staff of the touch points throughout customer interaction
  • the Brexit battle
  • new marketing influencing factors
  • the lack of staff and staff retention

The sector is a resilient one and demands resilience and skill from those who work within it…..


You can read Mags’ article in the September / October edition of the Hotel & Restaurant Times, pages 28-30. Why not take some time with a nice cuppa and flick through the jam packed edition? Always a good read.

September / October 2021 Issue


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